Fix Cloud Director 10.6 upgrade fails with error Failed dependencies

Table of Contents

Introduction

In this short blog we will show to how to fix a error when upgrading to Cloud Director 10.6.

Issue

When upgrading from Cloud Director version 10.4 or 10.5 to version 10.6 you can face a error with the following message: “Failed dependencies”. This issue prevent Cloud Director from upgrading.

If we look at /opt/vmware/var/log/vami/updatecli.log you will see the following:

error: Failed dependencies:
        libcrypto.so.1.0.0()(64bit) is needed by (installed) xml-security-c-1.7.3-4.ph2.x86_64
        libssl.so.1.0.0()(64bit) is needed by (installed) xml-security-c-1.7.3-4.ph2.x86_64
05/07/2024 05:56:45 [ERROR] Failed with exit code 65024
05/07/2024 05:56:45 [INFO] Update status: Running post-install scripts
Failed with status of 2 while installing version 10.6.0.11510

Understanding the Cause

This issue is caused by  a earlier upgrade of Photon OS upgrades that are not properly cleaned up.

In Cloud Director 10.6 the version of Photon OS is 4.0, while in Cloud Director 10.4/10.5 version 3.0 of Photon OS is used.

Solution

To solve this issue we first need to find the dependencies mentioned in the updatecli.log. After verification we need to delete the dependency and rerun the upgrade.

Warning! Before starting with the solution, always make sure to make a snapshot of all Cloud Director cells!

Verify package exists on Cloud Director cells

Let’s start with the verification of the “xml-security-c-1.7.3-4.ph2.x86_64″ file.

1. Open a SSH session to all Cloud Director cells and login with the root account.
2. Login with the root account.
3. To verify if the package is present run the following command:

					rpm -qa | grep xml-security-c-1.7.3-4.ph2.x86_64

4. You will see a similar output to this:

5. Run this command on every Cloud Director cell.

Remove the package from Cloud Director cells

Now we have verified the package is present we can start removing the package from all Cloud Director cells.

1. To remove the package run the following command:

					rpm -e xml-security-c-1.7.3-4.ph2.x86_64

2. Run this command on every Cloud Director cell.
3. Last part let’s verify is the package is not present anymore by running the following command:

					rpm -qa | grep xml-security-c-1.7.3-4.ph2.x86_64

4. The should be no packages named “xml-security-c-1.7.3-4.ph2.x86_64″ anymore.
5. Now we can start the upgrade of Cloud Director 10.6 without any issues.
Make sure to remove the snapshots again after the upgrade is complete.

Awid Dashtgoli
Awid Dashtgoli